Effective Date: August 3, 2026

Quality of Life Home Care, LLC (“Quality of Life Home Care,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:

• Visit our website;

• Submit an online form;

• Request information about our services;

• Schedule a consultation;

• Apply for employment;

• Communicate with us by telephone, email, or text message; or

• Use any other service that links to this Privacy Policy.

By accessing our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you, automatically through your use of our website, and from service providers that assist us with our business operations.

Information You Provide Directly

Depending on how you interact with us, we may collect:

• First and last name;

• Email address;

• Telephone or mobile number;

• Mailing address;

• County or service location;

• Preferred method of communication;

• Appointment or consultation information;

• Information about requested home care services;

• Client or prospective-client information;

• Caregiver information;

• Relationship to the person requesting care;

• Information about care hours, waiver programs, managed care organizations, or service eligibility;

• Employment history;

• Résumé and application information;

• Availability, transportation, and travel-distance information;

• Professional licenses, certifications, or qualifications;

• Messages, questions, and other information you submit;

• Communication preferences;

• SMS consent and opt-in records; and

• Any other information you voluntarily provide.

Please do not submit highly sensitive medical, financial, or identifying information through a general website form unless we specifically request it and provide an appropriate method for submission.

Health and Care-Related Information

When you request home care services, you may voluntarily provide information concerning an individual’s care needs, physical condition, disability, daily living needs, service history, or waiver-program status.

We use this information to respond to inquiries, determine whether our services may be appropriate, coordinate consultations, and facilitate the intake process.

This general website Privacy Policy does not replace any separate Notice of Privacy Practices that may apply to protected health information handled as part of an established care relationship.

Employment Information

When you apply to work with us, we may collect:

• Contact information;

• Employment and education history;

• Résumé information;

• Professional qualifications;

• Certifications and licenses;

• Work availability;

• Transportation information;

• References; and

• Information needed for applicant screening.

Additional information may be collected later in the hiring process as permitted or required by law.

2. Information Collected Automatically

When you access our website, certain information may be collected automatically from your browser, computer, or mobile device.

This information may include:

• Internet Protocol address;

• Browser type and version;

• Device type;

• Operating system;

• General geographic location;

• Referring website;

• Pages viewed;

• Links clicked;

• Date and time of access;

• Time spent on individual pages;

• Website navigation activity;

• Form interactions; and

• Other usage and diagnostic information.

We may use this information to operate the website, understand visitor activity, identify technical issues, improve website performance, and protect against fraud or misuse.

3. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies.

Cookies are small files placed on your device that help websites remember information about your visit.

We may use these technologies to:

• Operate essential website features;

• Remember preferences;

• Understand how visitors use the website;

• Measure website traffic and performance;

• Improve forms and navigation;

• Prevent fraud or security incidents; and

• Support advertising or marketing activities where permitted.

You may configure your browser to block or delete cookies. Blocking cookies may affect the availability or performance of certain website features.

Your browser or device may also provide controls that allow you to limit certain tracking technologies.

4. How We Use Personal Information

We may use collected information to:

• Provide information about our home care services;

• Respond to questions and inquiries;

• Schedule and manage consultations;

• Evaluate requests for care;

• Assist with client intake;

• Coordinate services and administrative matters;

• Communicate with clients, prospective clients, caregivers, applicants, and responsible parties;

• Send appointment confirmations and reminders;

• Process and evaluate employment applications;

• Maintain business and communication records;

• Provide customer service;

• Improve our website, services, and business operations;

• Send service-related or administrative communications;

• Send marketing communications when proper consent has been provided;

• Maintain SMS consent and opt-out records;

• Protect the website and our systems;

• Prevent fraud, misuse, or unlawful activity;

• Comply with legal, regulatory, licensing, and contractual obligations;

• Enforce our Terms and Conditions; and

• Carry out other purposes disclosed when information is collected.

We may also use information for another purpose with your permission or as otherwise permitted by law.

5. Text Messaging and Mobile Information

When you provide your mobile number and separately consent to receive text messages, Quality of Life Home Care, LLC may send messages concerning:

• Appointment confirmations;

• Appointment reminders;

• Scheduling or rescheduling;

• Requested service information;

• Care coordination;

• Client or administrative updates;

• Employment or application updates;

• Customer support;

• Company announcements;

• Available services;

• Educational information;

• Promotions; or

• Other messages described when consent is requested.

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP, call (267) 369-1356, or email INFO@QOLCARELLC.COM.

Consent to receive marketing text messages is not a condition of purchasing services, receiving care, requesting information, submitting an application, or scheduling a consultation.

Mobile Information Non-Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors or service providers that support our operations, such as customer service, communications, technical support, hosting, or message delivery.

All other categories of information sharing exclude text messaging originator opt-in data and consent. SMS opt-in records, mobile numbers, and text messaging consent will not be shared with third parties for their own marketing or promotional purposes.

We do not sell, rent, or transfer your SMS consent to another business for that business to send you marketing messages.

6. Email and Telephone Communications

When you provide an email address or telephone number, we may use that information to:

• Respond to your inquiry;

• Provide requested information;

• Confirm appointments;

• Follow up regarding services;

• Communicate about an application;

• Provide administrative or customer-support messages; or

• Send marketing communications when permitted.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message or contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending communications necessary to respond to an active request, manage an existing relationship, or comply with legal obligations.

7. How We Disclose Information

We may disclose personal information in the following circumstances.

Service Providers

We may provide information to vendors, contractors, and service providers that perform services on our behalf, including:

• Website hosting;

• Website development;

• Customer relationship management;

• Appointment scheduling;

• Email delivery;

• Text message delivery;

• Telephone services;

• Data storage;

• Analytics;

• Security;

• Information technology support;

• Application management;

• Document processing; and

• Professional consulting.

These providers may access information only as reasonably necessary to perform services for us and are expected to protect it appropriately.

Legal and Regulatory Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, court order, subpoena, or legal process;

• Respond to a lawful government request;

• Protect the rights, property, health, or safety of Quality of Life Home Care, LLC;

• Protect clients, employees, caregivers, applicants, website visitors, or others;

• Investigate suspected fraud, abuse, or unlawful conduct;

• Enforce our agreements and policies; or

• Meet licensing, insurance, contractual, or regulatory requirements.

Business Transactions

If Quality of Life Home Care, LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be disclosed as part of that transaction, subject to applicable legal requirements.

SMS opt-in data and consent will not be transferred to another party for that party’s independent marketing purposes.

With Your Permission

We may disclose information for another purpose when you direct us to do so or provide permission.

8. Sale of Personal Information

Quality of Life Home Care, LLC does not sell personal information in exchange for money.

We do not sell or share mobile numbers, SMS opt-in records, or text messaging consent with third parties or affiliates for their marketing or promotional purposes.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill the purpose for which it was collected;

• Respond to inquiries;

• Provide or coordinate requested services;

• Maintain client, applicant, or business records;

• Document communication consent and opt-out requests;

• Resolve disputes;

• Enforce agreements;

• Meet legal, regulatory, insurance, licensing, or contractual obligations; and

• Protect our legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete, destroy, anonymize, or securely archive it, subject to applicable requirements.

10. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against:

• Unauthorized access;

• Improper use;

• Loss;

• Alteration;

• Disclosure; and

• Destruction.

However, no internet transmission, electronic storage system, website, email, or text messaging service can be guaranteed to be completely secure.

You should use caution when transmitting sensitive information electronically and should contact us if you believe information submitted to us has been compromised.

11. Your Privacy Choices

Depending on your relationship with us and applicable law, you may request to:

• Review certain personal information we maintain about you;

• Correct inaccurate or incomplete information;

• Update your contact information;

• Withdraw marketing consent;

• Opt out of text messages;

• Unsubscribe from marketing emails;

• Request deletion of certain information; or

• Ask questions about how your information is used.

Some requests may be limited when retaining information is necessary to comply with legal obligations, provide services, maintain business records, protect safety, prevent fraud, or establish or defend legal claims.

To make a privacy request, contact us using the information at the end of this Privacy Policy. We may need to verify your identity before completing certain requests.

12. Third-Party Websites and Services

Our website may contain links to websites, applications, social media platforms, scheduling systems, or services operated by third parties.

We do not control the privacy, security, content, or business practices of third-party services.

When you leave our website or interact directly with a third party, that party’s privacy policy and terms may apply. We encourage you to review those policies before submitting personal information.

13. Children’s Privacy

Our website and online services are not directed to children under 18 years of age.

We do not knowingly collect personal information directly from children under 18 through our general website forms.

If we learn that a child has submitted personal information without appropriate authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes that a child has submitted information may contact us using the information below.

This section does not prevent an authorized adult, parent, guardian, or responsible party from requesting information about care services for another person.

14. Do Not Track Signals

Some browsers offer a “Do Not Track” setting.

Because there is not a uniform industry standard for responding to these signals, our website may not respond to all Do Not Track requests.

You may use browser settings, cookie controls, or device settings to manage certain tracking technologies.

15. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in:

• Our services;

• Our website;

• Our communication practices;

• Technology;

• Business operations; or

• Legal and regulatory requirements.

When changes are made, we will post the revised Privacy Policy and update the effective date.

Changes become effective when posted unless another effective date is stated.

We encourage you to review this page periodically.

16. Contact Us

For questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, contact:

Quality of Life Home Care, LLC
610 Old York Road, Suite 400
Jenkintown, Pennsylvania 19046
United States

Phone: (267) 369-1356
Email: INFO@QOLCARELLC.COM